SHIPPING POLICY

Last Updated: [25 September 2026]

Homoeo Paw provides Pan-India delivery for eligible products, subject to courier serviceability and product availability.

1. Delivery Coverage

We ship products across India where delivery service is available.

Certain locations, PIN codes, remote areas or restricted destinations may have limited or unavailable courier service.

2. Order Processing

Products that are readily available may generally be dispatched on the same day or the next business day.

However, Homoeo Paw is not a stockist of every product listed on the website.

We procure many products from suppliers based on customer requirements. Therefore, some products may require additional time before dispatch.

If a product needs to be sourced, dispatch may be delayed until the product becomes available.

3. Delivery Timelines

Delivery timelines depend on:

  • Destination PIN code
  • Courier serviceability
  • Courier network conditions
  • Product availability
  • Order processing time
  • Weekends and holidays
  • Weather and transportation conditions
  • Other circumstances outside our control

Any delivery timeframe displayed on the website or communicated by us should therefore be considered an estimate rather than a guaranteed delivery date.

4. Courier Partners

Orders may be delivered through third-party courier and logistics service providers.

Once an order has been handed over to the courier, the physical transportation and delivery process is handled by that service provider.

Homoeo Paw may assist customers by raising service requests or complaints with the courier where appropriate.

5. Courier Delays

If an order is delayed, customers may contact us.

Where appropriate, we may raise a complaint or service request with the courier regarding:

  • Excessive delivery delays
  • Incorrect delivery remarks
  • Incorrect RTO remarks
  • Other apparent delivery issues

Resolution time depends on the courier service provider.

6. Incorrect Delivery Information

Customers must carefully check the following before placing an order:

  • Name
  • House/shop/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Mobile number

Homoeo Paw is not responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

7. RTO Due to Customer-Related Issues

If a shipment is returned to origin because of:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN code
  • Incorrect mobile number
  • Customer refusal
  • Customer unavailability
  • Failure to respond to delivery attempts
  • Any other customer-related reason

the order may not be eligible for a refund.

8. Product Availability and Dispatch Delays

Because products may be procured after an order is received, an order containing multiple products may require additional processing time if one or more products are not immediately available.

Where practical, we may dispatch available products separately.

9. Delivery Acceptance

Customers should inspect the outer package when possible.

If the package appears severely damaged, leaking or tampered with, customers are encouraged to document the condition and contact Homoeo Paw promptly.

10. Contact

For shipping-related assistance:

Email: care@homoeopaw.in
WhatsApp: 8800825020