PRIVACY POLICY

Last Updated: [Insert Date]

Homoeo Paw, a subsidiary of Rinsons Health Care, respects the privacy of customers and visitors to homoeopathy.in.

This Privacy Policy explains how we may collect, use and protect information when you visit our website, create an account, place an order or communicate with us.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Personal Information

  • Name
  • Billing address
  • Shipping address
  • Mobile number
  • Email address
  • Account information
  • Order details

Transaction Information

When you place an order, we may receive information necessary to process the transaction, such as payment status, transaction reference and payment-related information.

Payment card, banking or other sensitive payment credentials may be processed directly by the applicable payment service provider.

Technical Information

We may automatically receive certain technical information, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Pages visited
  • Referring website
  • Approximate usage information

2. How We Use Your Information

We may use collected information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Contact customers regarding orders
  • Confirm COD orders
  • Provide customer support
  • Process payments
  • Handle exchanges and refunds where applicable
  • Respond to enquiries
  • Maintain customer accounts
  • Improve our website and services
  • Detect fraud, misuse or security issues
  • Maintain business and transaction records
  • Meet applicable legal and regulatory requirements

3. Communications

We may contact customers using the information provided during an order for purposes such as:

  • Order confirmation
  • Payment confirmation
  • Dispatch updates
  • Delivery updates
  • COD confirmation
  • Customer support
  • Exchange/refund communication
  • Other service-related messages

Where legally permitted, we may also send promotional communications. Customers may opt out of non-essential marketing communications where an opt-out facility is provided.

4. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Maintain shopping cart functionality
  • Understand website usage
  • Improve website performance
  • Analyse traffic
  • Support marketing or advertising activities where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Analytics

We may use analytics tools to understand how visitors use our website, including information such as pages visited, traffic sources, device information and website interactions.

These tools may use cookies or similar technologies.

6. Payment Service Providers

Online payments may be processed through third-party payment service providers.

When such services are used, payment-related information may be processed according to the applicable provider’s privacy policy and security practices.

Homoeo Paw does not intend to store complete card or banking credentials on its website unless specifically stated otherwise.

7. Shipping and Service Providers

We may share information necessary to fulfil an order with service providers such as courier, logistics, payment, technology, hosting and customer-support providers.

For example, a shipping provider may receive the customer’s name, address and mobile number so that an order can be delivered.

Such information is shared for legitimate business and service purposes.

8. Information Security

We take reasonable measures to protect customer information against unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We may retain customer and transaction information for as long as reasonably necessary for:

  • Order fulfilment
  • Customer service
  • Accounting and business records
  • Legal and regulatory obligations
  • Dispute resolution
  • Fraud prevention
  • Legitimate business purposes

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites.

Customers should review the privacy policies of third-party websites before providing them with personal information.

11. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children for independent account creation or marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology or applicable requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

13. Contact Us

For privacy-related questions or requests, please contact:

 

Homoeo Paw
A Subsidiary of Rinsons Health Care
Shop No. 6, HU Block DDA Market, Pitampura, Delhi – 110034
Email: care@homoeopaw.in
WhatsApp: 8800825020