RETURN & REFUND POLICY
Last Updated: [25 September 2026]
At Homoeo Paw, we take product safety and customer satisfaction seriously. Since our store includes medicines, food and other consumable products intended for animals, we follow a restricted return and exchange policy.
1. General Return Policy
We do not accept returns simply because:
- You changed your mind.
- The product is no longer required.
- You ordered the wrong product by mistake.
- You found the product cheaper elsewhere.
- You no longer want the product.
- You ordered more than required.
Medicines, food and other consumable products cannot generally be returned once delivered unless the product qualifies for an exchange under this policy.
2. Eligible Product Issues
If you receive any of the following, please contact us as soon as possible:
Expired Product
If an expired product has been supplied, we will investigate the issue and, where verified, arrange an exchange.
Wrong Product
If we have shipped a product different from the product ordered, we will arrange an exchange after verification.
Damaged Product
If the product arrives damaged, please contact us promptly with photographs of the product and packaging.
After verification, we may arrange an exchange where the issue is attributable to transit or fulfilment.
Leaked Product
If a liquid or other product has leaked during transportation, please provide photographs of the product, packaging and shipping label.
After verification, an exchange may be arranged.
3. Exchange Rather Than Refund
For eligible product issues, Homoeo Paw’s standard resolution is replacement/exchange rather than a cash refund.
If the same product is unavailable, we may discuss an appropriate alternative resolution with the customer.
Where Homoeo Paw is unable to fulfil an appropriate replacement, a refund may be considered depending on the circumstances.
4. Reporting a Problem
Customers should contact us as soon as possible after receiving an affected order.
Please provide:
- Order number
- Photographs of the product
- Photographs of the outer packaging
- Photograph of the shipping label
- Description of the issue
This information helps us determine whether the issue occurred before dispatch, during transportation or after delivery.
5. Products Damaged During Transit
Customers should retain the original packaging until the issue has been resolved.
We may require photographs or other information to raise a claim with the courier or supplier.
6. Cancellation
Prepaid Orders
Prepaid orders cannot be cancelled by the customer after the order has been placed.
COD Orders
COD orders may be cancelled before dispatch.
Once a COD order has been dispatched, cancellation is not available.
7. RTO Orders
An order may be returned to origin (RTO) for reasons including:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect mobile number
- Customer unavailable
- Customer refusal
- Failure to respond to courier communication
- Other customer-related delivery issues
Where an order is returned to origin because of incorrect or incomplete information or other circumstances attributable to the customer, no refund will generally be provided.
Customers are therefore requested to carefully verify their delivery address and contact information before placing an order.
8. Change of Mind
We do not provide refunds or exchanges because:
- You no longer need the product.
- You purchased the product by mistake.
- Your pet no longer requires the product.
- You found the product cheaper on another website.
- You changed your mind after placing the order.
9. Unavailable Products
If a product becomes unavailable and Homoeo Paw is unable to fulfil the order, we may contact the customer regarding the available options.
For prepaid orders that cannot be fulfilled by Homoeo Paw, the applicable amount may be refunded.
10. Refund Processing
Where a refund is approved, the refund will normally be processed through the original payment method or another appropriate method.
The time taken for the amount to appear in the customer’s account may depend on the payment service provider, bank or financial institution.
11. Contact
For return, exchange or refund-related queries:
Email: care@homoeopaw.in
Phone: 8800825020